FAQ — MAUI Jewelry

Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — as well as digital wallets. All transactions are processed through a certified secure payment gateway.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and changes may not be possible. Please email us immediately at mauigold18k@gmail.com if you need to make a change — we'll do our best to help.

Question 3

Will I receive a confirmation email?

Accepted Answer

Yes — you'll receive an order confirmation email immediately after purchase, and a second email with tracking information once your order ships.

Question 4

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption and never store your full card details on our servers. All payments are processed through a certified secure payment gateway with full PCI compliance.

Question 5

Do you offer free shipping?

Accepted Answer

Yes — standard shipping within the United States is free on every order, with no minimum purchase required. Expedited and overnight options are available at checkout for an additional fee.

Question 6

How long does shipping take?

Accepted Answer

Standard domestic shipping takes 5–7 business days. Expedited shipping (2–3 business days) and overnight delivery are available at checkout. Orders are processed within 1–2 business days.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International delivery typically takes 7–21 business days depending on the destination. Customs duties and taxes may apply and are the responsibility of the recipient.

Question 8

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number by email. You can also view your order status anytime from your account dashboard under the Orders tab.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for a full refund or exchange. Items must be unworn, unaltered, and returned in their original packaging. We want you to love your piece — if something isn't right, we'll make it right.

Question 10

How do I start a return?

Accepted Answer

Email us at mauigold18k@gmail.com with your order number and reason for return. We'll respond within 1 business day with next steps and a prepaid return label.

Question 11

Can I return a custom or engraved piece?

Accepted Answer

Custom and engraved pieces are final sale and cannot be returned or exchanged, as they are made specifically for you. If there is a quality issue, please contact us and we will resolve it.

Question 12

How long does a refund take?

Accepted Answer

Refunds are processed within 5–7 business days of receiving your return and will be credited to your original payment method. You'll receive a confirmation email once the refund is issued.

Question 13

How do I find my ring size?

Accepted Answer

Visit our Ring Sizing Guide for step-by-step instructions on measuring at home. If you're still unsure, contact us before ordering — we'd rather help you get it right the first time.

Question 14

What materials do you use?

Accepted Answer

Every MAUI piece is crafted in solid 18k Italian gold. We also work with sterling silver and genuine gemstones including diamonds, pearls, sapphires, and more. Exact materials are listed on each product page.

Question 15

How do I care for my jewelry?

Accepted Answer

Visit our Jewelry Care Guide for detailed tips on cleaning, storing, and maintaining your pieces by material type. Proper care keeps your 18k gold looking brilliant for generations.

Question 16

Do you offer resizing?

Accepted Answer

Yes — most rings can be resized. Contact us within 30 days of purchase and we'll arrange a complimentary resize for your first adjustment. Some styles may have limitations based on their design.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Jewelry & Sizing